Hier Arch — Refund & Returns Policy

At Hier Arch, we take pride in the quality and safety of our cosmetics products. Please read our policy carefully before making a purchase.

No Change of Mind Returns

Due to the personal and hygienic nature of cosmetics products, we do not accept returns or offer refunds for change of mind. This includes, but is not limited to:

• Ordering the wrong shade, colour, or product

• No longer wanting or needing the item

• Deciding you don’t like the product after use

• Any other change of mind reason

We encourage you to review product descriptions, shade guides, and ingredient lists carefully before purchasing.

Why We Don’t Accept Change of Mind Returns

Cosmetics and beauty products are items of a personal and intimate nature. Once a product has left our facility, we cannot guarantee it hasn’t been opened, used, or tampered with. Accepting returns on these items would compromise the hygiene and safety standards we uphold for all our customers.

Faulty or Damaged Items

This policy does not affect your rights regarding products that are:

• Faulty or defective

• Damaged in transit

• Significantly different from what was described

• Incorrectly sent (wrong item shipped)

Consumer Guarantees

Nothing in this policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law (or applicable local consumer protection laws) that cannot be excluded.

Contact Us

If you have any questions about this policy, please reach out to us at hello@hierach.com.au