Hier Arch— Shipping & Postage Policy

Last updated: July 2026

At Hier Arch, we aim to get your order to you as quickly and safely as possible. Please read below for details on our shipping process, timeframes, and costs.

1. Order Processing Times

All orders are processed and dispatched within 3  business days of payment confirmation, excluding weekends and public holidays.

During sale periods, promotions, or peak seasons (e.g. Christmas, Black Friday), processing times may be extended. We will notify customers of any significant delays via email.

2. Shipping Methods & Delivery Timeframes

We ship Australia-wide via AusPost.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your parcel directly via Auspost.

Please allow up to [insert, e.g. 24 hours] for tracking information to update after dispatch.

5. Shipping Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Hier is not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer.

If you notice an error after placing your order, contact us immediately at [insert contact email] and we will do our best to amend it before dispatch — however, we cannot guarantee changes once an order has been processed.

6. Lost or Delayed Parcels

If your order hasn’t arrived within the estimated delivery timeframe, please:

1. Check your tracking number for updates

2. Confirm your shipping address was entered correctly

3. Lodge a query with AusPost

7. Undeliverable or Returned-to-Sender Parcels

If a parcel is returned to us as undeliverable (e.g. due to an incorrect address, failed delivery attempts, or uncollected from a parcel locker/post office), we will contact you to arrange redelivery. Additional shipping costs may apply for redelivery.

8. Split Shipments

If your order contains multiple items, they may occasionally be shipped separately depending on stock availability. You will not be charged extra for split shipments initiated by us.

9. PO Boxes & Parcel Lockers

We are unable to deliver to PO Boxes and parcel lockers. 

10. Contact Us

For any questions about your order or this Shipping Policy, please contact us:

Hier Arch

Email: hello@hierarch.com.au